Branding allows you to customize the text of notifications and other messages that users will receive from the monitoring service. This means that you can put your own company name and information on the messages your customers will receive when monitoring events occur. Your branding customizations are applied across all of your subaccounts.
Branding is managed under Account Settings / Branding. You can customize the full text of each message, using either plain text or HTML messages for email notifications. You can also set the "From" address and Subject of the messages. For SMS notifications, you can customize the text of the message. The message branding features use a template system, so you have full control over the contents of the messages to your customers.
The branding templates use a curly braces syntax for setting the fields within the text. The supported fields include:
The variables are included by placing them in the text of the message surrounded by curly braces. For example, to include the time that a service went down, you might include text like this:The template system also allows conditional statements, so you can include some information only if it is available. For example, publicreporturl is only available in the Public Reports feature is enabled for the specific check. So if you want the Public report URL to appear in the message if it is available, you might include something like the following:
If statements only check for whether a supported variable is true or false. Conditional statements can also include {if not variable} and {else}.